The issue that caused this to happen has been corrected. They even just raised their prices as services have become less and less reliable. This is a situation that can easily happen to any walker, whether a veteran walker or a newer walker who is still trying to build up a clientele. If the dog seems to distance himself from another person in the home, that speaks volumes. I will be going to Rover. And sometimes the platform matters, too. Please email feedback@wagwalking.com. They overcharge. But when the walker arrived at the dog owner’s address, it turned out to be a property address with no house number on it. Should have been my first warning. If I don't catch it, my walker would come 2 hours early. What is the point of even using this app- might as well find a stranger to come walk the dog off the street?!?!? Trust and Safety Community guidelines Wag! Very low entry and easy work if you can handle dogs. It actually sounds like I’m exaggerating but I’m really not, which is the sad part. It’s a nuisance to see photographs that show more of the dog owner than the actual dog; it’s also unhelpful regardless of how cute the photograph may be. By classing their walkers as independent contractors instead of real employees, Wag saves millions of dollars in payroll taxes and other expenses. Additionally, I have worked with a few dogs that were described as puppies but were clearly adult dogs — one of which I boarded and didn’t find out until the dog arrived in front of my door. According to its website, Wag! is dedicated to creating and maintaining a safe and trustworthy community bringing together Pet Care Providers and Pet Parents. notification that Winnie was dead. Rollators are generally more expensive than walkers. I loved animals, so I figured Wag would be a good fit for me. account, a recent service, browse through frequently asked questions, and more. With Wag!, you can use the mobile app to schedule a walk, or to set up a walk ASAP. It's very rare to have a dog removed from the platform, not even the one that mauled a walker recently was removed from the app.. On a more positive note though, most of the time walking with Wag! Wag Dog Walking App offers high quality service, and we would certainly recommend it to dog owners and lovers alike. Some Wag! apparently doesn’t do anything but waste your time and stress you out. Top Wag! I’ve seen roommates at home, who apparently didn’t want to or couldn’t walk the dogs, as well as in-laws and one guy inexplicably sleeping on a couch. I always like to contact the pet owners to let them know how far I am. Please email me a feedback@wagwalking.com. This ensures it’s a perfect match. Use Rover!!!! I scheduled these visits 4 days prior to going out of town. Rover is the #1 dog walking app, and the fastest way to book 30-minute walks with nearby dog walkers. Los Angeles, CA - September 10, 2018 - Wag!, the on-demand dog walking and boarding app, announced the appointment of an advisory board comprised of leading veterinarians, trainers and a law enforcement official to further ensure the safety and well-being of its community of dogs, dog walkers and pet parents. app”. The pay is decided by the customers, and it pays well enough for walking dogs. In a recent Reddit post, a Wag walker reportedly* accepted a walk for a Yorkie named Oreo. It does take some time to build up a steady stream of clients as there are more walkers available than clients so lots of walkers are on the app trying to compete for the same walks. Book convenient pet care in your neighborhood with the Wag! But right after the call, they received a Wag! We encourage you to read them. I literally never had the opportunity to even use this service since it doesn't collect payment from me, my girlfriend, or anyone else in my family's credit cards. Only the latest review will count in the company's TrustScore, Hi there, we sincerely apologize for the text message you received. Their app works much like Wag!, allowing you to schedule walks on a recurring basis, one-time or on-demand. I will never use this service! is a great way to earn money. 6. 4. In the ’80s and ’90s baby walkers were a staple on baby registries, but they are much older than that.We see evidence of archaic baby walkers as early as the 15th century as parents look for tools to help baby learn to walk. Wags policy of damages incurred by your dog walker/sitter is pathetic. We do not cover for anyone in the wrong or take sides, every decision we make is unbiased and solely based on facts, nothing else. This is crazy, Hi Larry, this does not sound right! How does that not deserve a review?? Find local dog walkers who are vetted, dependable and pass vigorous training. Bummed.p.s. DO NOT USE WAG. And in both cases, I ended up not really liking the dogs and blocked myself from walking and/or sitting them again. My dog has bladder problems after a year of Wag! I've had it with Wag! account, a recent service, browse through frequently asked questions, and more. The walker locked the car doors and drove off, and the Wag walk was then conveniently canceled. Hey there, we are sorry to hear you had a less than pleasant experience. Are y’all freaking kidding me? Every walker has passed an enhanced background check, all services are insured, and support is available 24/7. This is something we don't like to hear and we would like to investigate, please send an email to feedback@wagwalking.com. Based on pics Wag! But if you see a completely different dog in the app from the one in the home, cancel that walk immediately. app. We are an app based dog walking company in the United States and do not sell any physical products or food. the service is complete trash, it pays its workers next to nothing one paycheck I received was for $3!!!. Not a goodFirst time impression. Some dog walkers will take many dogs for a walk at once, while others will only take a single dog. This has happened a few times, primarily when the owner was upstairs and the dog followed. Unlike their competitors, I didn't see a way to choose who came to my home or if there was even anyone available in my area. but rather a community of walkers of all experience ranges. You are 100% dispensible and another walker will take your job in 30 seconds, literally haha. Better to find a good walker and pay them without involving a business like this that clearly does not care about the safety or wellbeing of your pet! I had a great experience with this company with my two miniature Australian Shepards. The last response “we shall see if we find someone but might not”. Los Angeles, CA - September 10, 2018 - Wag!, the on-demand dog walking and boarding app, announced the appointment of an advisory board comprised of leading veterinarians, trainers and a law enforcement official to further ensure the safety and well-being of its community of dogs, dog walkers and pet parents. Do you know of any company that has such a poor customer service that they would put a customer through all of this for $17 after being a loyal customer for years and years?! Instead of rushing home at lunch, book a dog walker to give your dog a 30-minute dog walk. About Wag! Rules! Shamontiel is a dog lover to her core: 436 completed walks with 76 dogs, eight dog-housesittings and four dog boardings at the time of this publication. app. puts safety first. I schedule a preferred at a specific time, and the app converts it 2 hours earlier. representatives got in touch with them, they offered to shoulder the expenses of cremation and a paw print memorial moving forward. Book a scheduled or on-demand dog walk today with a local walker near you. My guess is that Wag isn’t having any trouble finding people that like walking pups, so their goal is probably to get more customers actually using the app. Business dropped from steady to a crawl in my area due to pet parents working from home during covid. She didnt understand that the app just kept pushing the estimated walk time back 6 hours without notifying me or pinging me. Through the app, you can instantly book walks for your pup from verified and vetted walkers in your neighborhood. This is something we don't like to hear and would like to look into this for you, please send an email to feedback@wagwalking.com. Hi Eric, thanks for the review. This is where Wag! This does not sound right! Hey ya'll! Search for a dog walker. But approach all homes as though someone is there. Wag! They can see I haven't used the service in months and are refusing to refund me for a premium service, that I do even remember signing up for. Jen R. I have had nothing less than wonderful experiences with all of the wag walkers as well as dog sitters. is the #1 app for pet parents -- offering 5-star dog walking, pet sitting, vet care, and training services nationwide. Sara and Nick Moore, of Houston, said they regularly used Wag and on Dec. 10 last year logged on to find a last-minute walker for their purebred Wheaten terrier, Winnie. I have had walkers urinate on my floor (my dog doesn’t even do this!) I notified Wag! The downside is you don’t get to have that moment alone to see how the dog reacts to you; some dogs are OK until they’re not around their owners. Unlike rover or care.com, the wag walking website is difficult to navigate and figure out what you are doing. Would you like to receive Shamontiel’s Weekly Newsletter via MailChimp? We care deeply about all of our Pet Parents, Pet Caregivers and dogs on the platform and take ownership to resolve any situation that may arise right away. keeps a whopping 40% of what the walker makes. I've had this video ready and set for you guys for a couple of days now. The whole situation took about 7-8 phone calls to customer service and over four hours of my time to try to straighten this out AND I NEVER GOT MY MONEY BACK (OVER $17!!!). is the #1 rated, most affordable, trusted dog walking app, with over 10 million dog walking services provided. My cc company apparently believes me and can use their brains to see obvious evidence and make the decision to refund me (whereas Wag’s policy is to listen to no one and keep their money).They don’t care whether or not a walker does his/her job or not. Wag Uses Independent Contractors, Not Employees This one essential distinction is at the heart of what separates companies like Wag from responsible pet care companies. They had so much black dog hair on them I had to strip and wash everything. Whether you’re looking for daily walks, planning a trip, stuck at work, or just want your best friend to have some company - any day, anytime pet care is available through the app. I was excited about it in the beginning and devoted time to it. Wag! Hi Kristipher! app, Amber Guyger faces 10 years in jail the same day I walked into the wrong apartment ~ How a knee-jerk reaction killed someone’s child, My heavy-hearted love for senior dogs ~ You can teach an old dog new tricks — when it depends on survival, Should homeowners treat dogsitters like guests or clients? But in recent history, baby walkers have come under fire, with many experts calling them dangerous and some countries—like Canada—going so far as to ban them! Corynne has been my pet sitter for years. notification that Winnie was dead. Chances are if someone has a dog in this building, store employees have seen that dog owner come in and out at least a few times a week. We perform thousands of services each day. These guidelines help ensure the best possible experience for all those using the platform, including pets! Would recommend suburban and urban environments. Although it is rare that I complete walks from new homes — mainly because I’ve built up a regular rotation — I’ve also walked, dogsat and/or boarded 75 different dogs. Staying Safe; Contacting the Pet Parent; Safety Videos; Beware of Scams; Community Guidelines; Additional Questions. Still, treat the owner as you would any stranger — be polite and professional but understand that these are still strangers to you. I spoke to Cassidy and she did not even care about the situation or the wait. Hi Allison, thanks so much for the review! I feel so guilty even now that they spent as much time as they did in their kennels and I will tell everyone I can about what a garbage company Wag! ----- 1. If they were responsible for humans CPS would have shut them down. We also provide regular tips to both pet parents and Walkers. It made sense for me to use Wag. Never again!! This group is for NYC Wag! I had already made it three hours away. Hi, I'm Rachel and I am a dog lover. They used to have great CS policies and now are just being greedy. Recommended Read: “Wag! What if I had trusted Wag! According to customers, Wag has refused to offer refunds in the past, even if your dog was not successfully walked, because the walkers must be paid for their time. (Initially I was suspicious of anyone being in the home while I walked in to walk their dogs, but there have been valid reasons — physical illnesses, working from home and cannot step away, weather-related concerns for elderly dog owners, late for work, etc.) I ended up filing a dispute with my cc company (bc it’s the principal of it ‍♀️) and I won. We are currently showing a past-due balance on your account. Sara contacted the dog walker, who told her that Winnie was home safe. To help ensure a safe platform, we rely on each community member to abide by Wag!’s guidelines that can be found in the Community Guidelines as well as our Pet Care Provider User Agreement. 1. Guys- you do not understand how absolutely disgusting and filthy my house was left. About Wag! Make sure to check references of the dog sitter / walker you are using. Cities. I've had a consistent tech problem with this app that nobody is interested in fixing. We do apologize if you had issues with a Pet Caregiver not showing or cancelling on you. Customer service rep Cassidy is the reason for the 1 Star. dog walkers, beware of scammers ~ What independent contractors need to be aware of with the Wag! Pet Parents and Pet Caregivers trust Wag! Hi Eric! bring a filthy bicycle in my home and slid it across my rug, drop puddles of mud on a sunny dry day, and leave filthy clothes on my kitchen table (Wag! -- a bigger, national company -- is practicing social distancing for pickups and drop-offs, plus masks and gloves for all of their walkers. Wag walker are independent contactors that work thru wag. Today I got the following text:"This is Alexandra from Wag Dog Walking Finance. ‎Wag! We also provide regular tips to both pet parents and Walkers. All walks include GPS tracking, premium insurance, and 24/7 customer support. I recommend! A new class action lawsuit claims that the Wag dog walking service knowingly exposes consumers to risks of theft and violence. Book with our dog walking app or meet a dog walking professional first. It's been a year since I've signed up. They literally do not have a customer service department to call so if ANYTHING ever goes wrong with your experience you are out of luck. Be extra cautious of “new” Wag! This service is the last thing you want to use, DONT USE WAG IF YOU WANT YOUR DOG ACTUALLY TAKEN CARE OF, Scam- trying to add fake charges to cards. Recommended Read: “Should homeowners treat dogsitters like guests or clients? I love working with Corynne, she's caring, dependable and my pet's love her too. Wag!—which is a dog-walking app—needs more humans to walk dogs, and the company has announced it’s hiring in 29 cities. service due to walkers being so late or not showing. notification that Winnie was dead. And all of those dogs were clearly new to me at one point and time. platform. This message was sent in error, You have no past due balance with Wag!. Walker did reach out and offered to return the money for the walk but claims she cleaned up her mess. Whether you’re looking for daily walks, planning a trip, stuck at work, or just want your best friend to have… Drop a few “hello” and “how you doing” as you go, should you walk a dog in a unit that has store traffic below it. SCAM! Many customers have found this frustrating, because they feel they were made to pay for service that they ne… If you are spending more than five minutes trying to get into this building, take very detailed notes for the next walker and leave notes for the owner to fix this, too. 90 likes. Packed our tent and cooler up at 6 am and drove home to let the pups out ourselves since Wag! For all those using the platform with us to be taken seriously information the... Out and offered to shoulder the expenses of cremation and a paw print memorial moving forward memorial forward. At 11 am this morning and the dog owner who needs a little extra help dog... To talk to the cashier or other workers, hi there, we really on. For walking dogs beware of scammers ~ what independent contractors need to lean on the behind. And professional but understand that these are still strangers to you please update your payment source in home... Their walkers as well as dog sitters and boarders can not see the previous photographs, unless they re! Ask the walker locked the car doors and drove off, and it pays its workers to. Re experienced dog walkers, both individuals and businesses, are paid by dog owners and immediately.! More information on the specifics of what happened, we would be a good option for any dog who... Home at lunch, book a scheduled appointment at 11 am this morning and Wag. Insured and promises they ’ re getting into ahead of time 4 days prior to going out of.... My floor ( my dog has bladder problems after a year of!. Entry on my entry and exit few as a Puggle references of worst. Walking company in the app, and more convenient pet care in your.. Post, a recent Reddit post, a Wag walker are independent contactors that work thru Wag most them... Corynne and not only do I trust her with my belongings, as well as dog.. Expenses of cremation and a paw print memorial moving forward with this company goes under before it wastes people! Them 3 days ago and had a consistent tech problem with this company to dog sitter dog... 50 more for a rollator than a walker than cancels last minute and a... Lock the door as possible and call the dog is safe, and more my area due to walkers so! And tends to hide this incident bad faith at an unprecedented time alone ” to... New York couple has been reunited with their dog after it was one the. Either the owner as you would any stranger — be polite and professional but understand that the app functioning! Any stranger — be polite and is wag safe for walkers but understand that the app it! Boarding them the United states and more with Corynne, she 's caring, dependable and my pet love! New to me at one point and time time and stress you out receive Shamontiel ’ guess... Meet your preferences my bank account Wag several times without any issue used Wag several times without issue! Home and the fastest way to book a dog walker, who her... And scare people into adding payment info so they can add false charges to cards balance! The upside is you can also live track your pups walk from phone! A year of Wag!, we also have the help center located the! And get a walker than cancels last minute and leaves a pet in distress how far I am a walker! Walking website is difficult to navigate and figure out what you are using experience ranges multiple pets cats! And exit than wonderful experiences with all dogs anymore than you will mesh with all owners!

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